However we prefer to find a suitable solution with the customer. In accordance with the law on online shopping, the Card Collective can refuse to refund an item that is no longer in the same condition. You are expected to return any items as quickly as possible, when you have notified us of your intent on returning them and no later than 14 days after notifying us.įurthermore the item must be in its original sealing and be in the same condition as when you received it. It is your responsibility to pay any shipping expenses when returning an item, regretting a purchase, or when trading an item for another. Remember to save your mail receipt as well as your track and trace number. You are responsible for the item/package until we receive them. When returning items, take care to wrap and secure them properly. If you regret a purchase the items need to be returned to: However we are always willing to try and find a solution if you are unsatisfied with a purchase. Amongst other things this is the case for single cards and graded cards. NOTICE! There is no right of withdrawal on items and services, if their price depends on changes on the market which have no control over. Due to the nature of the item or if you lose the right of withdrawal when breaking the sealing on the item. In these cases, you will be notified in the order confirmation fx. In the case of some items, there is no right of withdrawal or you can lose the right of withdrawal. If do not agree with the condition of a card you have 14 days to make a claim. In case of several different items, purchased in the same transaction, but delivered separately or if one item is delivered in several packages, the right of withdrawal begins from the day the last item or package arrives.Īfter receiving the items, you are only allowed to handle the items in such a way that you can determine the items properties and how the item works. If the deadline would fall on a holiday, Saturday, Constitution Day, Christmas day, or New Year’s Eve the deadline will move to the next work day (this also applies to pre-orders). The right of withdrawal begins from the day you receive the item. ![]() This will visible while making the purchase. Some items are not covered by the right of withdrawal. during transit.When buying online and at you normally have 14 days right of withdrawal, where you can regret you purchase and return the bought items to us. We are not responsible if your order is lost, damaged, stolen, etc. ![]() We highly recommend using extra services such as insurance and signature confirmation. It is your responsibility to make sure your order arrives to us safe and sound, in the condition you sent. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If you need to exchange it for the same item, send us an email at return your product, you should mail your product to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ![]() If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. ![]() We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.
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